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Do not ship the product back before receiving return instructions.
B2B ORDER SUPPORT
Returns & Exchanges
Because gear and transmission components are technical B2B products, every return or exchange request should be reviewed against the specific product, order and issue. Contact Gearbanks before sending any item back.
RETURN REVIEW PROCESS
What to do if there is a problem
Identify the order
Provide order/invoice reference, product code, OEM reference and quantity.
Explain the issue
Describe the problem and send photos, measurements or application details where useful.
Review & resolution
Gearbanks reviews the case and confirms the applicable next step under the order terms.
ELIGIBILITY
Cases that may be reviewed
The final decision depends on the order-specific agreement and condition of the product. The following situations can be submitted for review.
Incorrect Shipment
A product supplied incorrectly by Gearbanks compared with the confirmed order can be reviewed for an appropriate commercial resolution.
Manufacturing Defect
If a manufacturing defect is suspected, provide evidence and product details so the issue can be technically reviewed before any return is arranged.
Other Agreed Cases
Other requests may be considered only where accepted by Gearbanks or provided for in the applicable quotation, order, invoice or contract.
IMPORTANT CONDITIONS
Technical products require order-specific review
| Topic | General guidance |
|---|---|
| Custom / special products | Made-to-order, custom-manufactured or specially sourced products may not be returnable unless there is a verified defect or a separate written agreement. |
| Installed or modified products | Products that have been installed, used, altered or damaged after delivery may be ineligible for return depending on the cause and condition. |
| Product compatibility | OEM and cross-reference data support identification but do not replace confirmation of machine, application, dimensions and other technical requirements. |
| International customs | Import duties, taxes and customs charges are generally the buyer's responsibility unless the agreed Incoterm or quotation states otherwise. |
| Order-specific terms | The applicable quotation, purchase order, invoice, contract or written agreement takes precedence over this general guidance where terms differ. |
FAQ
Returns & exchanges FAQ
Should I send the product back immediately?
No. Contact Gearbanks first and wait for return instructions or written authorization before shipping a product back.
What information should I provide?
Provide your order or invoice reference, product code/OEM reference, quantity, reason for the request and photos or technical evidence where relevant.
Are customs charges refundable?
Customs duties, taxes and import charges are generally outside the product price and are typically the buyer's responsibility unless the order-specific terms state otherwise.
Commercial notice: This page provides general B2B guidance and does not replace the terms agreed for a specific quotation, order, invoice or contract.